Privacy Policy

This privacy statement sets out how XTR Fitness LTD complies with European Union data protection requirements. This applies to the entire website. Any changes to these policies will be posted on this website.

We have structured our website so that, in general, you can visit XTR Fitness on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

What we collect

We may collect the following information:

When using our services we will collect your name, contact information.
We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our services and contact preferences in order to provide you with further correspondence about our services.

  • Some pages use cookies, a data analysis technique.
  • Contact Information such as email addresses and telephone numbers;
  • Demographic information such as post code, preferences and interests;
  • Financial information such as credit / debit card numbers;
  • IP address (automatically collected);
  • Web browser type and version (automatically collected);
  • Operating system (automatically collected);

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To process your order and payment
  • We may use the information to improve our services.
  • We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided when you registered as a user on this site.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
  • We will display your order number, name and raffle number(s) on our social media platforms and or this site.

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

XTR Fitness has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Unit 1, The Maltings, Navigation Drive, Hurst Business Park, Brierly Hill, DY5 1UT

Or use the following email address – sales@xtrfitness.com

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Trustpilot Reviews

XTR Fitness

Customer Reviews

Pete Wakefield 23/06/2021

Trustpilot
Ordered a plate loaded leg extension
Amazing service, lots of advice, spoke to a member of the team Dan who was passionate, patient and knowledgeable. Gave options to finance and pay. Instalation team were polite, tidy, quick, professionally dressed, knowledgeable and respectful of me and my facility

Jack Thornton 09/06/2021

Trustpilot
I bought a reverse hyper from them a couple of months ago for the gym I work at and have now been using it since we reopened. Not only to I love it but so do the members. It has help me out to no end. These guys did an amazing day and I can’t highly recommend them enough.

Dean Dark 07/05/2021

Trustpilot
Very quick and easy deal with Daniel at XTR. Very much appreciated buddy

Ben Kirby 23/04/2021

Trustpilot
Equipment that was ordered is of great quality and the service provided was of the highest quality service.

Connan Murray 23/04/2021

Trustpilot
On time as stated!
Great quality equipment!
Genuinely passionate about what they do and take an interest in the company’s they work with.
Hope to continue to do business and sincerely recommend.

Freya 12/03/2021

Trustpilot
XTR were both professional and efficient with their service. The equipment is top quality and reasonably priced. Would highly recommend for anyone looking to install or renovate a home gym.

Tom Harris 09/03/2021

Trustpilot
Excellent personal service and great quality products. Will use again and would highly recommend. Thank you for your help!

Steven Ward 07/03/2021

Trustpilot
Outstanding support when buying a IC2 bike. Great communications, support in arranging courier for delivery and dealing with all queries. Highly recommend!

Liam Nicholls 04/03/2021

Trustpilot
Purchased a concept 2 rower from Daniel at XTR Fitness still brand new in the box. Very good and quick communication and even included delivery for a reasonable fee. Very happy with the rower!

The Steel Yard Gym 02/03/2021

Trustpilot
First class service, received our machine within days of purchase. Would Highly recommend this company and Dan who has been very helpful throughout. The quality of the machine too is of high standard. We will be purchasing more products from you in the near future.
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